BEFORE YOU BEGIN

Please read Verdant’s Warranty and Warranty Procedure.

If warranty repair or replacement is necessary, complete the RMA Request Form to request Warranty service.

If your RMA request is approved, an RMA number, including packing and shipping instructions, will be emailed to you – DO NOT SHIP ANY ITEMS TO VERDANT BEFORE RECEIVING THE RMA NUMBER. ALL SHIPMENT WITHOUT RMA NUMBER WILL BE REFUSED.

Warranty Service Type


Verdant will send you an RMA numbers along with shipping instructions. A return that is not shipped per provided instructions, will not be accepted.

Verdant will repair or replace all warranty covered product returns.

For items under Warranty, there will be no test/repair charges. There will be no repairs made to Out-of-Warranty (OOW) items. For "No Trouble Found" (NTF) items, there will be a flat rate charge of $100 per item. To avoid NTF charges, please test the product carefully before requesting an RMA.

All shipping charges will be at customer's expense.

You can find full version of Verdant’s Warranty Policy here and Verdant’s Warranty Procedure.


Verdant will ship “Advance Replacement” items using an "express" shipping method.

Verdant will invoice the customer for the shipped items at the list price plus the shipping charges. Customers without credit terms must prepay all Advance Replacement items and shipping charges with a credit card.

The customer is responsible for the shipment of the defective items to Verdant per provided instructions. The customers must ship defective items within fifteen (15) days from receiving “Advance Replacement” item(s).

Verdant will credit all returned defective items that are under warranty. "No Trouble Found" and "Out-of-Warranty" items will not be credited.

All shipping charges will be at customer's expense and will not be credited.

The customer agrees to pay for all non-credited charges within 15-days of receiving the invoice for “Advance Replacement” items.

You can find full version of Verdant’s Warranty Policy here and Verdant’s Warranty Procedure.

Contact Person

Return Shipping Address

RMA Items

Please list items individually. If you are requesting an RMA for more than 10 items, fill out an additional RMA request form.

Model Number
Serial Number
Problem Description
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Submit RMA Request

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